Bingham Cyclery - Terrible Customer Service

Eagle Mountain, Utah 1 comment

Been going to Bingham Cyclery for several years now.I have purchased two bikes from them and referred four people.

Returned from Afghanistan and all the folks at the Sandy store had changed. Stopped by to have my rim trued and to by brake pads and a guy behind the counter couldn't be bothered to put his book down. Waited for 5 min before i finally walked over and basically had to demand that he help me. Later i dropped my bike off to have a new rear derailer put on (the one that had been on the bike i had bought from them the previous year).

I had a service contract (THAT I PAID FOR UPFRONT) so labor was suposed to be free. The employee pissed and moaned because i bought the part online instead of from them. I explained to him that i tried but they were $60 more for the same part. He installed the part but out of spite or pure incompetance he crimped the end of the cable so that it wouldn't shift right.

I let it slide because of my years of good service in the past. Went back in when my shifter broke to have them repair it. THey said that they had to send to SRAM and that it would take 3 to 4 days. Two weeks later the part had not come and they had changed their story about what happened THREE times.

After i finally got upset and demanded to talk to the manager he told me he would call me back in an hour. Three hours later i called and he told me my bike was done and to come pick it up right now. When i showed up they basically gave me my bike shoved me out the door and told me to take my business elsewhere. TERRIBLE CUSTOMER SERVICE!

THEY DON'T HONOR THEIR SERVICE AGREEMENTS!RUDE LAZY EMPLOYEES!

Review about: Mountain Bike.

Comments

Anonymous
Ogden, Utah, United States #735706

Bingham used to be a great place but I don't know what happened to them. I wouldn't by a tube from them if I were stranded and they were the only bike shop around.

Bingham Cyclery - Ripped me off

Farmington, Utah 0 comments
Not resolved

I went to bingham cyclery to by a part for a bycicle that I bought on KSL.I should have known better to tell the associate that I wasnt savy with the whole bycicle scene.

I purchased the part, went home and installed it. the part ended up breaking, so I TRIED to return it along with my reciept. I waited at the store for about an hour before the (manager) showed up. He Then told me that I dont know what I am doing, and refused to exchange the part.

Angry, I left I then called around to competitive stores in my area. I found the same part at another store for 60% cheaper.

I think that this is the best way to vent my frustration.Beware of those bycicle guys at Bingham Cyclery, and dont show them any signs of ignorance.

Review about: Derailleur Gears.

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